At Hydroveo, we aim to ensure the satisfaction of our customers.
Return Period
Customers have 15 days after receiving their order to request a return.
Return Conditions
To be eligible for a return:
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The product must be unused
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The product must be in its original packaging
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The product must be in new condition
Return Procedure
The customer must contact our customer service at the following address:
Once the request is approved, return instructions will be provided.
Defective Products
If a product is defective or damaged during delivery, Hydroveo will replace the product.
Refunds
Once the product has been returned and inspected, the refund will be issued using the original method of payment.
The refund processing time may vary between 5 and 10 business days, depending on the banking institution.
Return Costs
Except in the case of a defective product, return shipping costs may be the responsibility of the customer.
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